SSGroup logo
top login
| |
top login
 
top contact (770) 455-9009   top contact info@ssgrpinc.com
 
Services banner
 
Home Icon Menu Divide Arrow Services   Menu Divide Arrow Infrastructure Support Services   Menu Divide Arrow NOC Support & Services
 
Infrastructure Support Services
 
NOC (Network Operations Center) Support & Services
 
With NOC services our primary focus to supplement customers' existing Network and IT resources by managing infrastructure uptime and performance by monitoring and tier of support that helps the customers to achieve Reduction in downtime, resolution of incidents, Increase end-user and customer satisfaction, Increase job satisfaction of IT support and Operations staff


NOC services help not only to accelerate resolution of network, system and application failures, but also provide detailed information to benchmark network and system performance and perform root cause analysis on ongoing problems. We provide support with the following services:
 
Monitoring
 
Bullet Points Monitoring and analyzing system generated alarms for servers, network equipment and supporting network connectivity
Bullet Points Monitoring and responding to support tickets
Bullet Points Necessary analysis, aggregation, and correlation of alerts and tickets to isolate and identify faults in the production infrastructure
Bullet Points Pro-actively reviewing and monitoring systems and devices (based on the client's provided documentation and procedures)
 
Incident and Problem Management
 
Bullet Points NOC establishes necessary processes and procedures to identify, troubleshoot, and resolve problems
Bullet Points Upon receipt of a ticket, alert or escalation, NOC performs basic isolation and troubleshooting based on procedures provided by the client
Bullet Points The support activities will be confined to known errors with scripted resolution procedures
Bullet Points Fault identification and recording
Bullet Points Problem classification
Bullet Points Notification based on Service Level Agreement (SLA) levels
 
System Maintenance
 
Bullet Points Installation of OS, Database or application
Bullet Points Patching and upgrades of OS, Database or application
Bullet Points OS and/or Database maintenance
Bullet Points Hardware troubleshooting and upgrades